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FAQs for Emergency Restoration Xperts (ERX) in Charlotte, NC
What types of emergency restoration services does ERX offer in Charlotte, NC?
When disaster strikes, you need a restoration company you can trust to get you back to normal quickly. At ERX, we pride ourselves on being the restoration experts that homeowners and businesses trust. We offer rapid 24/7 emergency services for fire, water, storm, or mold damage, responding promptly to limit damage and start the recovery process. Our mission is to restore your property as swiftly as possible while providing compassionate, customer-focused service. Don’t wait – if your property has suffered damage, take action and call ERX today.
How quickly can ERX respond to an emergency in Charlotte?
Our team is available 24/7 and is ready to respond to emergencies promptly. We aim to be on-site within hours of receiving your call to minimize damage and start the restoration process as soon as possible.
Does ERX work with insurance companies
Yes, we work closely with all major insurance providers to streamline the claims process for you. We can help document the damage and provide the necessary paperwork to ensure your claim is processed efficiently.
Can ERX help prevent future damage to my property?
Absolutely. Beyond restoring your property, we can provide recommendations and services to help mitigate future risks. This includes measures like improving water drainage systems, installing sump pumps, using fire-resistant materials, and more.
What makes ERX different from other restoration companies in Charlotte?
ERX stands out due to our rapid response time, our comprehensive suite of services that cater to both homes and businesses, our advanced technology and techniques, and our unwavering commitment to the Charlotte community. Our team of IICRC-certified professionals is dedicated to providing high-quality restoration services with compassion and integrity.
How does the restoration process work with ERX?
The restoration process begins with your call to our 24/7 emergency hotline. We then conduct a detailed inspection of the damage, create a customized restoration plan, and proceed with the mitigation and restoration work. Throughout the process, we keep you informed and work diligently to restore your property to its pre-loss condition.
What should I do immediately after experiencing property damage?
Safety first—ensure everyone is safe and accounted for. Then, if possible, stop the source of the damage (e.g., turn off the water main in case of a leak). Next, call ERX at 888.450.6580 to start the emergency restoration process. Avoid entering damaged areas until professionals have deemed them safe.
We handle all types of restoration and recovery needs. Explore our core services below:
Water Damage Restoration
Fast water removal, thorough drying, and complete repair of water damage. Whether caused by a burst pipe, sewer backup, or storm flooding, we’ll extract water, dry your property, and prevent mold and structural issues.
Fire Damage Restoration
Comprehensive cleanup and repair after a fire. We remove soot and smoke, repair structural damage, and eliminate odors. Fire and smoke damage is complex – our professionals have the expertise to restore your property safely and efficiently.
Storm Damage Restoration
Quick recovery from wind and storm damage. From tarping roofs and removing debris to repairing structural damage, ERX provides prompt, reliable repairs for storm-impacted homes and businesses. We secure your property and restore it to its pre-storm condition.
Mold Remediation
Safe and effective mold removal services. We identify the source of mold, contain the area, eliminate all mold growth, and treat surfaces to prevent return. Protect your health and property with our thorough mold remediation process
Construction & Repairs
Full reconstruction and repair services to rebuild your property after a disaster. Our team handles everything from structural framing and roofing to interior finishes. We’ll restore and even improve your space, making it as good as new (or better).
Commercial & Residential Cleaning
Professional cleaning services for post-disaster cleanup or deep cleaning needs. We handle smoke odor removal, debris cleanup, disinfecting, and more for homes and businesses. Count on ERX to leave your space clean, safe, and healthy.
